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guarantee

30 Jahre Garantie

30-YEAR GUARANTEE!

Get on your bike with peace of mind. Go wherever you want. tubus provides you with a full 30-year guarantee for your luggage carrier. All around the world.

You can't get a better guarantee than this! We're not actually allowed to give a lifelong guarantee. The law sets a maximum of 30 years. So we thought, OK, we'll give the maximum permitted 30-year guarantee for tubus luggage carriers... but just because we like the idea of offering a little bit extra, we'll give a separate tubus mobile guarantee for the first three years, too. Because we believe that there's always a little bit more to give.

For details, see here:

As of 2009, tubus carrier systems GmbH provides a 30-year guarantee on all tubus luggage carriers (up to and including 2008, the guarantee was 10 years). The terms of the guarantee apply worldwide. The legally effective guarantee period of two years in accordance with EU law is not restricted in any way by the guarantee assurance of 30 years.

The guarantee applies only for the total failure of a luggage carrier due to breakage. Damage due to incorrect mounting and damage that does not impair the function of the luggage carrier, such as scratches, rust, and deformations, are not covered by the guarantee. Guarantee claims can be asserted only by the original owner of the product. Proof of purchase for the luggage carrier is required to prove original ownership. Products with defects that are covered by the guarantee must be returned to the relevant importer postage-paid. For the addresses of the relevant dealers and importers, see here. In Germany, please contact your specialist dealer.

3 Jahre Mobilitätsgarantie

3-YEAR MOBILE GUARANTEE!

A tubus luggage carrier is not easy to break. Our touring carriers are made from ultra-strong chrome-molybdenum tube, special stainless steel, or titanium, and can withstand even extreme ordeals.

In the unlikely event that a tube breaks, simply send us your damage report and we'll send you a replacement carrier. By courier, free-of-charge, and - naturally - as quickly as possible. Wherever you are. All around the world. For the first three years. That's the tubus mobile guarantee. We know that you want to keep on cycling!

For details, see here:

We offer our customers a global mobile guarantee against tube breakage on all luggage carriers. This mobile guarantee is valid for the first three years after purchase and is separate from the 30-year guarantee.

Proof of purchase for the luggage carrier is required to prove original ownership. The mobile guarantee does not cover damage incurred in accidents or damage due to incorrect mounting. To make sure that you do not invalidate your guarantee rights, please observe the mounting instructions and the safety-relevant points in the mounting guide enclosed with the product.

Products with defects that are covered by the guarantee must be returned to the relevant importer postage-paid. For the addresses of the relevant dealers and importers, see here. In Germany, please send the products - again postage-paid - directly to us:


tubus carrier systems
Virnkamp 24
48157 Münster

Sales

ON THE MOVE ALL AROUND THE WORLD

tubus bike luggage carriers are made for travelling. So they feel at home anywhere: In principle, any specialist bike dealer can order tubus carriers and accessories and sell them on. Unfortunately, we do not sell directly to the public.

Outside Germany, our international sales partners represent tubus in your country or the country you're travelling to:

Australia

Diggari Pty Ltd
35/44 Sparks Avenue Fairfield
3078 Melbourne, Victoria
Tel: +61 03 9090 0020
info@remove-this.diggari.com.au
www.allegrobikes.com.au

Eurocycles Pty Ltd
28,2 Chaplin Drive
Lane Cove West NSW 2066
Tel: +61 1300 300 607
online@remove-this.eurocycles.com.au
www.eurocycles.com.au

Belgium

Juncker Bike Parts (Accell Nederland B.V.) 
Wilmersdorf 37
7327 AD Apeldoorn
Tel: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

Chile

Da'Ski
Avenida Las Condes 7110
7560678 Las Condes Santiago
Tel:+56 2-2769-4115
contacto@remove-this.daski.cl
www.daski.cl

China

Kunshan Cyclisport Co.,Ltd
709, Block A, Jingying international
289 east Qianjin road, Kunshan, Jiangsu
Tel: +86 (0)512-36690246 15335270045
info@remove-this.cyclisport.com
www.cyclisport.com

Finland

North-West Import Oy
Sammalkallionkuja 3 B
02210 Espoo
Tel: +358 (0)9-41144902
klaus@remove-this.northwestimport.fi
www.northwestimport.fi

France

Cycleurope Industries SAS
161 rue Gabriel Péri - BP108
10104 Romilly sur Seine
Tel +33 (0)3 25 39 39 39
cycleurope@remove-this.cycleurope.fr
www.cycleurope.fr

 

Great Britain

Lyon Equipment Limited
Unit 3-7, Tebay Business Park
Old Tebay
Cumbria
CA10 3SS
Tel: +44 (0)15396 24040
info@remove-this.lyon.co.uk
www.lyon.co.uk

Hong Kong

Flying Ball Bicycle Co. Ltd.
Unit G58, G/F, Lai Sun Commercial Centre
680 Cheung Sha Wan Road
Kowloon, Hong Kong
Tel: +852 2381 3661
fbbikeshop@remove-this.gmail.com
www.flyingball.com

Indonesia

Bali Mountainbike & Adventure Sports Co. 
Jalan Temu Dewi 100 
Pecatu, Bali 80364
info@remove-this.balimountainbike.com
www.balimountainbike.com

Italy

Montalbetti Srl
Via Roma 57
IT 21020 Daverio (Va)
Tel: +39 (0)332 1856459
info@remove-this.montalbettisrl.com
www.montalbettisrl.com

Japan

PR International
2-260-1 Takayashiro, Meito-ku
465-0095 Nagoya
Tel: +81 (0)52-774-8756
info@remove-this.printernational.co.jp
www.g-style.ne.jp

Canada

Fourth Floor Distribution
412 Bloor Street West
Toronto, ON
M5S 1X5
sales@remove-this.fourthfloordistribution.com

Croatia

Biciklisticki Centar Peloton d.o.o.
Radnicka cesta 1a
HR 10000 Zagreb
Tel: +385 (0)1 6061 320
info@remove-this.peloton.hr
www.peloton.hr

Latvia

Gandrs
Kalnciema iela 28
1046 Riga
Tel: +371 25445223
gandrs@remove-this.gandrs.lv
gandrs.lv

Luxembourg

Juncker Bike Parts (Accell Nederland B.V.) 
Wilmersdorf 37
7327 AD Apeldoorn
Tel: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

Niederlande

Juncker Bike Parts (Accell Nederland B.V.) 
Wilmersdorf 37
7327 AD Apeldoorn
Tel: +31 (0)318 55 30 30
info@remove-this.juncker.nl
www.juncker.nl

Norwegen

UTE Depot AS
Haneset
7374 Røros
Tel: +47 (0)72-41 12 55
post@remove-this.utedepot.no
www.utedepot.no

Austria

KTM Fahrrad GmbH
Harlochner Str. 13
5230 Mattighofen
Tel: +43 (0) 7742 4091-0
office@remove-this.ktm-bikes.at
www.ktm-bikes.at

Thalinger Lange GmbH
Schubertstr. 12
4600 Wels
Tel: +43-(0)7242/497-0
mail@thalinger.com
www.thalinger-lange.com

Poland

Bikeman
ul. Samolotowa 4
03-984 Warszawa
Tel: +48 22-6738348
info@remove-this.bikeman.pl
www.bikeman.pl

Portugal

Bike Tech SSL
C/ Terol 30
08012 Barcelona
Tel: +34 932 13 02 55
info@remove-this.bike-tech.net
www.bike-tech.net

Switzerland

Velok AG
Hardstr. 16
8303 Bassersdorf
Tel: +41 (0)44 838 60 50
info@remove-this.velok.ch
www.velok.ch

Singapore

Fall Factor
125 Bukit Merah Lane 1
01-170 Singapore 150-125
Tel: +65 (0) 62730141
support@remove-this.fallfactor.sg
www.fallfactor.sg

Spain

Vic Sports Afers
Carretera de Olot, 9
17179 Riudaura (Girona)
Tel: +34 972 26 82 99
info@vicsportsafers.es
www.vicsportsafers.es

South Africa

Cycle Touring
53-55 Stephenson Street
Lady Grey
Eastern Cape
Tel: +27 (0) 825767224
info@remove-this.cycletouring.co.za
www.cycletouring.co.za

South Korea

IL International
B1 Kyunghee Bldg
695-40 Anyang 3 dong, Manan-ku
430-715 Anyang
Tel: +82 (0)31-383-0931
info@remove-this.citybike.co.kr
www.citybike.co.kr

Thailand

K-Trade International Co.,Ltd.
Jirathit Mansion
99/9 Soi Chamchun
Sukhumvit 63 Rd.
Klong Ton Nua
Wattana
Bangkok 10110
Tel: +66 (0)2 711 4700
info@remove-this.k-trade-international.com
www.k-trade-international.com

 

Czech Republic and Slovakia

AZUB BIKE s.r.o.
Bajovec 2761,
CZ 688 01 Uhersky Brod
Tel: +42 (0)774 298 229
azub@remove-this.azub.cz
www.azub.cz

Hungary

Evobike
Budapest 1085
Mária utca 11
HU-1211, Budapest
Tel: +36 1 276 9255
www.evobike.hu

USA

Ortlieb USA
1521-15th ST NW Ste.2
98001 Auburn, WA
customerservice@remove-this.ortliebusa.com
www.ortliebusa.com

J & B Importers, INC
11925 SW 128th St.
Miami, FL 33186
Tel.: +1 (305) 238-1866
www.jbi.bike

TRAVEL REPORTS

We're sometimes a little jealous of our carriers: They get to go all over the place! Here, you can take a brief look at the trips of some tubus fans. But be careful... You might get itchy feet. If so, there's only one thing to do: Load up your own tubus and... on your bike!