Get on your bike with peace of mind. Go wherever you want. tubus provides you with a full 30-year guarantee for your luggage carrier. All around the world.
You can't get a better guarantee than this! We're not actually allowed to give a lifelong guarantee. The law sets a maximum of 30 years. So we thought, OK, we'll give the maximum permitted 30-year guarantee for tubus luggage carriers... but just because we like the idea of offering a little bit extra, we'll give a separate tubus mobile guarantee for the first three years, too. Because we believe that there's always a little bit more to give.
As of 2009, tubus carrier systems GmbH provides a 30-year guarantee on all tubus luggage carriers (up to and including 2008, the guarantee was 10 years). The terms of the guarantee apply worldwide. The legally effective guarantee period of two years in accordance with EU law is not restricted in any way by the guarantee assurance of 30 years.
The guarantee applies only for the total failure of a luggage carrier due to breakage. Damage due to incorrect mounting and damage that does not impair the function of the luggage carrier, such as scratches, rust, and deformations, are not covered by the guarantee. Guarantee claims can be asserted only by the original owner of the product. Proof of purchase for the luggage carrier is required to prove original ownership. Products with defects that are covered by the guarantee must be returned to the relevant importer postage-paid. For the addresses of the relevant dealers and importers, see. In Germany, please contact your specialist dealer.
A tubus luggage carrier is not easy to break. Our touring carriers are made from ultra-strong chrome-molybdenum tube, special stainless steel, or titanium, and can withstand even extreme ordeals.
In the unlikely event that a tube breaks, simply send us your damage report and we'll send you a replacement carrier. By courier, free-of-charge, and - naturally - as quickly as possible. Wherever you are. All around the world. For the first three years. That's the tubus mobile guarantee. We know that you want to keep on cycling!
We offer our customers a global mobile guarantee against tube breakage on all luggage carriers. This mobile guarantee is valid for the first three years after purchase and is separate from the 30-year guarantee.
Proof of purchase for the luggage carrier is required to prove original ownership. The mobile guarantee does not cover damage incurred in accidents or damage due to incorrect mounting. To make sure that you do not invalidate your guarantee rights, please observe the mounting instructions and the safety-relevant points in the mounting guide enclosed with the product.
Products with defects that are covered by the guarantee must be returned to the relevant importer postage-paid. For the addresses of the relevant dealers and importers, see. In Germany, please send the products - again postage-paid - directly to us:
tubus carrier systems
tubus bike luggage carriers are made for travelling. So they feel at home anywhere: In principle, any specialist bike dealer can order tubus carriers and accessories and sell them on. Unfortunately, we do not sell directly to the public.
Outside Germany, our international sales partners represent tubus in your country or the country you're travelling to: